DrAtlas Support
We're here to help you with the DrAtlas app.
Contact
- Email: hello@medi-max.ro
We usually reply within one business day.
Compatible phones
- iPhone with iOS 16.4 or later;
- Android 7.0 or later.
For security, use the latest version of the app and the operating system. Older versions may stop being supported; we let you know in advance where possible.
Frequently asked questions
How do I book an appointment?
Find the doctor in the app, choose the service, day and time, then confirm. For your first booking you need to confirm your email and phone number.
How do I cancel or reschedule?
Open the appointment in the Appointments section and choose Cancel or Reschedule.
How much does it cost?
The app is free for patients. The consultation is paid directly to the doctor, using the methods shown on their profile.
I'm a doctor. How do I create my profile?
In the app, choose I am a doctor on the sign-up screen or under Profile, fill in your details and upload documents proving you are a doctor.
How do I report an inappropriate message or review?
In a conversation, tap “⋯” or long-press the message; on reviews, tap the flag icon. We review reports within 24 hours. Without an account, you can report illegal content through the reporting form.
How do I download my data?
Under Profile → Download my data. You receive by e-mail a temporary link to an archive with your account data and documents.
How do I delete my account?
Under Profile → Delete Account. Details: account deletion.